ITIL® 4 Specialist: Sustainability in Digital & IT

• Utilising ITIL’s guiding principles to enhance value creation through sustainable, digitally-enabled products and services.
• Tackling challenges related to Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) by implementing sustainable strategies in procurement, products, and practices.
• Understanding the core principles of sustainability.
• Conducting comprehensive cost-benefit analyses to identify risks and opportunities, guided by best practices.
• Defining 'sustainability' in the context of business value creation.
• Outlining practical steps to develop and implement a robust sustainability strategy.
• Acquiring practical skills necessary for enabling an organisation to achieve value through sustainable practices.
• Preparing thoroughly to succeed in the ITIL Specialist: Sustainability in Digital & IT examination.

• Good e-Learning is recognised as a ‘Market Leader’ in ITIL training by Course Conductor, underscoring its expertise and authority in the field. 
• ITIL 4 stands as the most current and widely adopted framework for effective IT Service Management (ITSM), catering to the demands of modern business environments.
• This course, focusing on ITIL® 4 Specialist: Sustainability in Digital & IT, does not require previous ITIL certifications, allowing candidates to sit for the ITIL 4 Sustainability in Digital and IT exam without needing to pass the ITIL 4 Foundation exam first. It introduces key ITIL 4 concepts, equipping candidates to effectively contribute to ITIL teams, even if they do not seek further certification.
• In today's digital landscape, the role of digital and IT services is increasingly critical in promoting sustainable business practices. 
• The sustainability of a company’s operations not only supports long-term viability but also serves as a significant competitive advantage. 
• Mastery of sustainability practices is relevant and beneficial across various roles and disciplines, enhancing professional value and opening new career pathways.
• The course enhances exam readiness through a practice exam simulator and regular knowledge checks, ensuring that students are well-prepared. 
• Additionally, it includes a free eBook from PeopleCert and offers each student a complimentary exam voucher (terms and conditions apply).
• This ITIL® 4 Specialist course is accredited by PeopleCert.

Welcome to ITIL® 4 Specialist: Sustainability in Digital & IT

This introductory module highlights the main features of the course, including the learning plan, structure, aims, and objectives. It revisits essential elements from the ITIL 4 Foundation and outlines the written assignments integral to the course structure. Candidates also receive a comprehensive syllabus, diagram pack, glossary, and further reading materials, along with links to download key framework publications. The module wraps up by addressing frequently asked questions.

Module 1: Key Concepts

The first part of this module introduces fundamental sustainability concepts.

Chapter 2 explores the UN Sustainable Development Goals (SDGs) and their role in organizational sustainability.

Chapter 3 discusses the Triple Bottom Line (TBL) model, Corporate Social Responsibility (CSR), and the business benefits of sustainability.

Module 2: What is the vision?

Chapter 1 introduces the essential vocabulary and objectives that will guide the understanding and discussions throughout the module. It sets the groundwork for exploring the depth of sustainability visions.

Chapter 2 focuses on the importance of having a clearly defined sustainability vision. It discusses how this vision can guide organisational strategies and decision-making processes to integrate sustainability effectively.

Chapter 3 explores various sustainability models and frameworks that organisations can adopt. This chapter examines current sustainability issues and discusses potential solutions, providing a comprehensive overview of the environmental, social, and economic aspects involved.

Chapter 4 shifts focus to how digital technologies influence sustainability efforts. It covers both the opportunities and challenges that digital solutions bring to achieving sustainability goals, highlighting innovative practices that enhance environmental stewardship.

Chapter 5 introduces the first of four compulsory written assignments that allow candidates to apply their knowledge practically.

Module 3: Where are we now?

This module begins by assessing the current state of organisational sustainability. Chapter 1 also explains the module’s core terminology and objectives. 

Chapter 2 details assessments like materiality and sustainability risk, along with stakeholder mapping.

Chapter 3 reviews regulations, standards, and internal assessment perspectives.

Module 4: Where do we want to be?

This module focuses on setting the future targets for sustainability efforts. Chapter 1 explains the module’s core terminology and objectives.

Chapter 2 uses a case study to discuss strategic sustainability planning.

Chapter 3 focuses on setting and prioritising sustainability objectives.

Chapter 4 introduces the second written assignment.

Module 5: Review Modules 1-4

A review of the initial modules through interactive games and concept checks.

Module 6: How do we get there?

This module addresses the development of strategies to achieve set sustainability goals. Chapter 1 explains the module’s core terminology and objectives.

Chapter 2 examines the most important sustainable business models and how they can be supported.

Chapter 3 looks at how IT and digital technology support sustainable models and cultures.

Chapter 4 introduces the third written assignment.

Module 7: Take action

Chapter 1 provides an overview of the ‘Take action’ step of the sustainability journey.

Chapter 2 describes actionable steps towards sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity), along with use of the Cynefin model and sense-making.

Chapter 3 discusses how ITIL management practices integrate with sustainability efforts.

Module 8: Did we get there?

Chapter 1 explains the module’s core terminology and objectives.

Chapter 2 discusses how to evaluate the effectiveness of the sustainability strategies implemented.

Chapter 3 introduces the final written assignment.

Module 9: How do we keep the momentum going?

Chapter 1 explains the module’s core terminology and objectives.

Chapter 2 focuses on ensuring long-term commitment to sustainability through governance and innovation.

Module 10: Review Modules 6-9

A final review through games and checks to ensure a solid understanding of the later modules.

Module 11: Practice exams

Offers practice exams provided by PeopleCert and Good e-Learning to prepare candidates for the official certification exam.

Module 12: wrap-up

Concludes with a video summarising the course and outlining next steps for the candidates.

This course is meticulously structured to equip students with the necessary knowledge and skills to successfully pass the ITIL® 4 Specialist: Sustainability in Digital & IT examination. With a focus on real-world application and best practices, the course covers comprehensive modules that delve into sustainability in the context of IT and digital services.

As a testament to our confidence in the quality of our training and your potential for success, we include a FREE exam voucher with enrolment. We believe this will help you approach the examination with confidence and achieve a passing score on your first attempt.

Before scheduling your exam, ensure that your device complies with the technical specifications required. For detailed information and further guidance, please refer to the PeopleCert website.

Voucher Information: 

Exam voucher requests are usually processed within two working days; however, please allow up to five days. It is essential that students request their exam voucher during the course access period, which begins on the date of purchase. For additional details, visit the GEL Support & FAQs page.

Assessment 1: case study assignments

• Nature: Open-book, case study-based assignments.

• Description: Throughout the course, there are four case study assignments centred on two fictional companies. These practical assignments are critical for understanding real-world application and are assessed by the course tutor against an official assessment matrix.

• Requirements: Each assignment lasts up to 60 minutes and requires a minimum score of 75% to pass. Candidates must successfully complete all case study assignments to qualify for the final exam. Those who do not complete these assignments during the scheduled sessions may receive an additional individual written assignment based on the same case study for another chance to qualify.

• Confirmation: The course tutor will confirm eligibility for the final exam upon successful completion of all case study assignments.

Assessment 2: multiple-choice questions (MCQ)

• Format: Online proctored exam.

• Structure: Consists of 35 multiple-choice questions.

• Nature: Closed-book exam.

• Duration: 60 minutes.

• Passing Score: Candidates must achieve at least 65% (23 out of 35 questions correct) to pass.

• Prerequisite: Completion and passing of the case study assessments are required before candidates can sit for this exam.

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for 'Information Technology Infrastructure Library.' However, as the framework has evolved with frequent updates, it is no longer considered a static 'library.' Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the 'ITIL Foundation'. After achieving this, individuals can advance through 'Practice Manager,' 'Managing Professional,' or 'Strategic Leader' streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional's earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.