ITIL® 4 Specialist: High Velocity IT

• Learn strategies to effectively align IT operations with broader business objectives.
• Discover methods for integrating complex and highly adaptive systems within existing IT infrastructures.
• Gain insights on how to enhance the speed and quality of IT-powered services.
• Understand how to market digital and IT investments to directly create business value.
• Equip yourself with the necessary knowledge to pass the official ITIL 4 HVIT exam.

• GEL has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor, highlighting the quality and expertise offered.
• ITIL 4 is a globally recognised and respected framework for IT service management, known for its comprehensive approach to efficient IT services.
• By completing this course, practitioners can unlock significant networking and career advancement opportunities.
• The course includes various supportive resources such as a practice exam simulator, regular knowledge checks, instructor-led videos, and tutor support to ensure students are well-prepared for the exam.
• Developed with input from leading ITIL practitioners, including well-known trainers, consultants, and authors, ensuring the course material is both practical and authoritative.
• Every student receives a free exam voucher to facilitate certification (terms and conditions apply).
• This ITIL® 4 Specialist: High Velocity IT course is accredited by PeopleCert.

Module 0 – An Introduction to ITIL 4 Specialist: HVIT

Introduces the course structure and contents, including:

• Course Overview
• ITIL 4 Refresher
• Lesson Plan
• Examination Information

Module 1: Introduction to High Velocity IT

Discusses the unique challenges and demands of modern digital enterprises on IT.

Module 2: The Digital Product Lifecycle

• Explores the digital product lifecycle within the framework of the ITIL Operating Model.

Module 3: HVIT Culture

Investigates how ITIL's fundamental concepts and guiding principles support high-velocity IT environments.

Module 4: Valuable Investments

Teaches how digital products can drive value through valuable investments.

Module 5: Fast Development

Demonstrates methods for rapid development to enhance digital product value.

Module 6: Resilient Operations

Focuses on creating resilient operations to ensure digital products are reliable and sustainable.

Module 7: Value Co-Creation

Examines the role of digital products in co-creating value with stakeholders.

Module 8: Assured Conformance

Discusses best practices for ensuring digital products and services conform to required standards and regulations.

Module 9: Practice Exams 

Provides two practice exams to simulate the actual ITIL 4 Specialist: HVIT exam environment, helping students assess their readiness.

Module 10: Course Wrap-Up

Reviews the course content, ensuring all key topics are revisited before the examination.

This course prepares students to successfully pass the ITIL 4 Specialist: High Velocity IT examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation. The course includes a free exam voucher, reflecting our confidence in your ability to pass on your first attempt.

Before scheduling your exam, check that your device meets the necessary technical requirements.  For detailed specifications and guidance, please visit the PeopleCert website.

Voucher requests are typically processed within two working days, though it may take up to five. Ensure you request your voucher within the course access period starting from your date of purchase. For more details, visit the GEL Support & FAQs page.

ITIL 4 Specialist: HVIT exam:

• Format: Multiple choice 'Objective Test Question' (OTQ) exam.

• Questions: 40

• Time Limit: 90 minutes (113 minutes in countries where English is a second language).

• Exam Type: Closed book.

• Passing Score: 70% (28 out of 40 questions correct).

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for 'Information Technology Infrastructure Library.' However, as the framework has evolved with frequent updates, it is no longer considered a static 'library.' Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the 'ITIL Foundation'. After achieving this, individuals can advance through 'Practice Manager,' 'Managing Professional,' or 'Strategic Leader' streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional's earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.