ITIL® 4 Specialist: Acquiring & Managing Cloud Services

• Utilising cloud technologies to identify opportunities, manage risks, and achieve specific business outcomes.
• Developing and aligning key elements of the cloud consumer journey within the ITIL 4 framework.
• Gaining a practical understanding of how cloud technology and procurement processes can be integrated with business strategies across various levels of cloud maturity, sectors, or industries.
• Aligning the cloud services user journey with core ITIL concepts, including the Service Value Chain (SVC) and Guiding Principles.
• Evaluating cloud solutions and benefits using a vendor-neutral perspective.
• Identifying, selecting, and delivering optimised cloud services effectively.
• Implementing cloud services procurement and integration to enhance value co-creation.
• Creating a comprehensive, customer-centric cloud procurement user journey for businesses.
• Facilitating value co-creation through strategic procurement and integration of cloud services.
• Preparing comprehensively to pass the ITIL 4 Specialist: Acquiring and Managing Cloud Services exam.

• Good e-Learning has been recognised by Course Conductor as a ‘Market Leader’ in ITIL training
• ITIL 4 represents the most current and widely adopted framework for effective IT service management (ITSM)
• This ITIL cloud training course is accessible without prior completion of the Foundation exam and includes a thorough overview of the framework’s essential guidance and key concepts
• Cloud services are increasingly vital to ITSM and the broader scope of business and IT strategy
• This course instructs candidates on how to drive continuous and permanent improvements within an organisation
• Obtaining an ITIL certification greatly enhances professionals' potential for higher earnings and opens up new career opportunities
• Designed to ensure success, this course prepares candidates to ace the ITIL 4 Specialist: Acquiring and Managing Cloud Services exam on their first try
• It features a practice exam simulator and regular knowledge checks to aid exam preparation
• Participants also receive a free eBook from PeopleCert
• Every student is eligible for a FREE exam voucher, subject to terms and conditions. The ITIL® 4 Specialist: Acquiring & Managing Cloud Services course is accredited by PeopleCert.

Module 0: Welcome to ITIL 4 Specialist: Acquiring & Managing Cloud Services

This initial module introduces candidates to the course's main features, including the learning plan, objectives, and structure. Candidates will receive a syllabus, diagram pack, glossary, further reading materials, and links for downloading essential framework publications. It also addresses frequently asked questions about the framework.

Module 1: Understanding the Cloud

Module 1 guides candidates through the basics of what the cloud actually entails, including cloud consumption and deployment models.

Module 2: Explore: Can the Organisation Benefit From Cloud?

In this module, candidates explore the 'Explore' stage of the ITIL customer journey. It focuses on identifying the value of cloud services, crafting cloud strategies, and assessing the benefits, outcomes, costs, and risks associated with adopting cloud services in a business.

Module 3: Engage: Meeting a Cloud Service Provider (CSP)

Module 3 centres on the 'Engage' stage of the customer journey, teaching candidates about different types of cloud service providers and how to select the right one for an organisation. It also discusses how to define cloud service requirements.

Module 4: Offer: Selecting the Right Services and Service Provider

This module introduces the 'Offer' stage of the customer journey, where candidates learn to calculate return on investment and construct viable business cases for cloud services.

Module 5: Review Modules 1-4

Module 5 provides a review session for the knowledge acquired in the earlier modules, incorporating a memory game on key terms and a concept checker for Modules 1-4.

Module 6: Agree: Negotiating and Planning

Focusing on the 'Agree' stage of the customer journey, Module 6 delves into forming cloud service agreements and understanding the shared responsibilities between cloud providers and customers.

Module 7: Onboard: Moving to the Cloud

Module 7 examines the 'Onboard' stage, discussing general considerations for onboarding users to a new service and common onboarding issues specific to cloud services.

Module 8: Co-Create: Enabling Value

In Module 8, the 'Co-Create' stage is explored, teaching candidates how to manage cloud service consumption and quality throughout the service lifecycle.

Module 9: Realise: Measuring and Improving

Module 9 addresses the 'Realise' stage, focusing on maintaining cloud services in a VUCA (volatility, uncertainty, complexity, and ambiguity) environment and applying continual improvement to cloud services.

Module 10: Review Modules 6-9

This module allows candidates to review the insights gained in Modules 6-9, featuring a memory game and a concept checker.

Module 11: Practice Exams

Module 11 provides two practice exams to help candidates familiarize themselves with the conditions of the certification exam and assess their readiness. One exam is provided by PeopleCert and the other by Good e-Learning, available online and in PDF format.

Module 12: ITIL 4 Specialist: AMCS Wrap-up

The final module offers a brief video detailing the next steps for candidates after course completion, helping them to transition from learning to application.

This course is structured to ensure students are well-prepared to pass the ITIL 4 Specialist: Acquiring & Managing Cloud Services examination successfully.

Included in the course is a complimentary exam voucher.

Before scheduling your exam, it's crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.

ITIL 4 Specialist: AMCS Exam Details:

• Format: The exam consists of 40 multiple-choice questions

• Duration: The exam lasts for 90 minutes (1.5 hours)

• Nature: The exam is open-book, allowing you to refer to materials during the test

• Passing Score: To pass, you must achieve at least 26 out of 40 points, which equates to a 65% passing mark.

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for 'Information Technology Infrastructure Library.' However, as the framework has evolved with frequent updates, it is no longer considered a static 'library.' Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the 'ITIL Foundation'. After achieving this, individuals can advance through 'Practice Manager,' 'Managing Professional,' or 'Strategic Leader' streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional's earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.