ITIL® 4 Practitioner: Monitoring and Event Management

• Fundamental Concepts of the Practice
• Success Factors of the Practice
• Processes within the Practice
• Essential Roles and Competencies in the Practice
• The Impact of Technology and Automation on the Practice
• The Contribution of Partners and Suppliers to the Practice
• The ITIL Capability Model

• Good e-Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor 
• The ITIL Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector 
• The course has been developed with insights from leading experts, including authors of various ITIL 4 publications 
• Students of Good e-Learning benefit from free exam vouchers, covering the costs of the exam (terms and conditions apply). 
• This ITIL® 4 Monitoring and Event Management course is accredited by PeopleCert.

Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice 

This module provides an introduction to the course, outlining the main features, learning plan, aims, objectives, and overall structure. It includes a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. This introductory module also addresses some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice.

Module 1: Key concepts 

This module dives into the core concepts of the monitoring and event management practice, explaining its purpose, essential terminology, practice success factors (PSFs), and key metrics. These foundational elements are crucial for understanding how to apply the practice effectively within an organisation. 

Module 2: Processes and people 

This module focuses on the three main processes of monitoring and event management: monitoring planning, event handling, and monitoring and event management review. It details the inputs, outputs, and key activities for each process, and discusses integration into the organisation’s value streams. Additionally, the module explores the roles and responsibilities of individuals involved in the practice and their placement within the organisational structure. 

Module 3: Enabling the practice 

Module 3 expands on additional concepts that support the efficacy of monitoring and event management. It begins with automation and tooling strategies, offering recommendations for their implementation. The discussion then shifts to the role of partners and suppliers, the dependencies on third parties, and how these relationships support the practice. The module concludes with an exploration of capability criteria and how they aid in the development of practice capabilities, aligned with the ITIL guiding principles. 

Module 4: The practice exams 

This module contains two practice exams provided by PeopleCert, designed to simulate the actual certification exam environment. These tests are essential for assessing knowledge and preparation ahead of the final exam. 

Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up

The final module offers practical information on how to book the certification exam and highlights other relevant courses that might be of interest. This module is designed to provide participants with next steps and additional learning opportunities within the ITIL framework.

This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Monitoring and Event Management examination successfully.

Included in the course is a complimentary exam voucher.

Before scheduling your exam, it's crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.

ITIL 4 Practitioner: Monitoring and Event Management Exam

• Format: Multiple-choice

• Number of Questions: 20

• Duration: 30 minutes (extended to 37.5 minutes in countries where English is a second language)

• Exam Conditions: Closed book, only materials provided during the exam may be used.

• Passing Mark: 65%

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for 'Information Technology Infrastructure Library.' However, as the framework has evolved with frequent updates, it is no longer considered a static 'library.' Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the 'ITIL Foundation'. After achieving this, individuals can advance through 'Practice Manager,' 'Managing Professional,' or 'Strategic Leader' streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional's earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.