ITIL® 4 Leader: Digital & IT Strategy (DITS)

• The role of IT services in forming business strategies within the world's most successful organisations
• The impact of digital and IT components on disrupting various industries and sectors worldwide
• Strategies for designing and executing IT and digital strategies that succeed in disruptive and competitive environments
• All the necessary information and guidance to excel in the official ITIL 4 DITS exam

• Good e-Learning stands out as an award-winning provider of online training and has been independently recognised as a ‘Market Leader’ in ITIL training by Course Conductor. 
• To achieve the ITIL Master designation, completing all ITIL 4 modules is essential. 
• This online ITIL Strategic Leader course includes regular checkpoints and a practice exam simulator to aid in exam preparation. 
• Students who pass the Digital & IT Strategy and Direct, Plan & Improve exams will receive the ITIL Strategic Leader (SL) certification. 
• The ITIL 4 DITS course offers interactive modules, instructor-led videos, and additional online resources developed with the guidance of seasoned ITIL 4 experts. 
• Each student is eligible for a FREE exam voucher (terms and conditions apply). 
• This ITIL® 4 Leader: Digital & IT Strategy course is accredited by PeopleCert.

Welcome to ITIL 4 Strategic Leader: Digital & IT Strategy

This initial module outlines the main aspects of this ITIL 4 strategic leader online course, including its learning plan, objectives, and structure. Students will receive a comprehensive syllabus, diagram pack, glossary, further readings and links document, and access to download essential framework publications. Additionally, the module addresses various frequently asked questions.

Module 1: Essential Components / The Journey Starts Here

This first module discusses critical course elements such as assessment methods, assignment submission processes, and necessary documentation as the course progresses. It also situates ITIL 4 within the context of contemporary digital and IT management.

Module 2: What is Digital & IT Strategy?

Module two delves into using strategic planning to respond to digital disruptions. It explores key concepts of digital and IT strategy and their connection to the ITIL Service Value System (SVS).

Module 3: Where are we now?

This module examines the integration of digital IT strategy concepts with the SVS and ITIL Service Value Chain (SVC), focusing on how these elements can be leveraged to create value. It also covers techniques for internal and external analysis.

Module 4: Where do we want to be?

Module four focuses on how organisations employ digital and IT strategy to sustain viability in dynamic environments. It discusses digital disruptions, VUCA factors, market positioning tools, and their strategic applications.

Module 5: Are we ready?

In module five, strategies for defining, communicating, and advocating a digital and IT strategy through business cases are presented. It includes a readiness assessment to identify and bridge gaps between current positions and strategic goals.

Module 6: How do we get there?

Module six explores strategic uses of digital and information technology to achieve operational excellence and organizational empowerment.

Module 7: Essential Strategic Factors: Innovation

This module delves into innovation, emphasising how to foster and sustain an innovative culture within the workplace.

Module 8: Essential Strategic Factors: Risk

Module eight tackles risk management specific to digital organisations, discussing common risks, preparation strategies, and opportunities within those risks.

Module 9: Taking action

Module nine defines operating models for digital organisations, showing how these models ensure value delivery and daily operations are optimised.

Module 10: Did we get there?

This module reviews assessment tools, metrics, and reporting techniques used to evaluate the success of digital and IT strategic initiatives.

Module 11: Digital Leadership

Focusing on essential leadership skills needed in digital contexts, this module also covers strategic coordination, implementation approaches, and digital transformation activities.

Module 12: ITIL 4 Leader: Digital & IT Strategy Wrap-up

Module 12 concludes the material covered, encouraging review of all modules to prepare for the certification exam.

Module 13: Practice Exams

The final module offers practice exams simulating the official ITIL 4 DITS certification exam to aid exam preparation.

When ready to take the ITIL DITS exam, students should contact Good e-Learning to obtain their FREE exam voucher.

This ITIL 4: Digital and IT Strategy (DITS) course is structured to equip candidates to successfully pass the ITIL 4: Digital and IT Strategy certification assessments. Included in the course are several DITS practice exams, alongside a FREE exam voucher, to aid in preparation.

Eligibility Requirements: 

To qualify for the exam, students must meet one of the following prerequisites: 

• ITIL® 4 Foundation

Before scheduling your exam, ensure that your device complies with the technical specifications required. For detailed information and further guidance, please refer to the PeopleCert website.

Voucher Information: 

Exam voucher requests are usually processed within two working days; however, please allow up to five days. It is essential that students request their exam voucher during the course access period, which begins on the date of purchase. For additional details, visit the GEL Support & FAQs page.

Assessment 1: Case Study Assignments

Throughout the course, students will complete assignments based on case studies, which are graded using an assessment matrix:

• Four assignments, each lasting 60 minutes, with a passing mark of 75%

• Assignments are open-book, allowing reference materials during the assessment

Assessment 2: Multiple-Choice Questions (MCQ)

At the course's conclusion, students must pass a multiple-choice examination. Completion and passing of the case study assignments are prerequisites for this exam:

• The exam is a proctored online multiple-choice test lasting 60 minutes

• This is a closed-book exam; only materials provided during the test are allowed

• The passing score for the exam is 70%, requiring candidates to correctly answer 21 out of 30 questions

In the event of failing the first case study assessment, candidates may be offered an additional written assignment based on the same case study to qualify for the multiple-choice exam.

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL 4?

ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.

What does ITIL stand for?

Originally, ITIL stood for 'Information Technology Infrastructure Library.' However, as the framework has evolved with frequent updates, it is no longer considered a static 'library.' Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

The ITIL certification journey begins with the 'ITIL Foundation'. After achieving this, individuals can advance through 'Practice Manager,' 'Managing Professional,' or 'Strategic Leader' streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional's earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.

How can ITIL benefit businesses?

ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.

Who are PeopleCert?

PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.