Privacy Policy

Principles

Touchpoint. is committed to protecting your personal data. We have constructed this policy to explain the parameters of how and why we use your personal data and to make sure you remain informed.

This policy is also intended to highlight how we use any information we collect about you, how you can tell us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Touchpoint will invite learners, potential learners, clients and affiliates to opt in or expressly consent to receive information about our services, courses and products. You will be able to choose how we contact you and to even not receive information from us at any time in order to give you more control over these features.

If you do provide personal information to use to Touchpoint, we will assume that you have read this Privacy Policy and have consented to us using your personal information in the ways described in this Policy and at the point where you give us your personal information.

Important information

Email – info@touchpointdigitallearning.co.uk

Address –

Touchpoint
Digital Media Centre
County Way
S70 2JW

Phone number - 01226 720 700

Touchpoint will never sell your personal data. We may share personal data with other organisations who we work with to provide the service to you (for example, awarding body’s for course accreditation). However, these activities will be carried out under contracts which have strict requirements to keep your information confidential and secure.

Touchpoint Digital Learning is a trading name of KMF Training and Consultancy Ltd. Our registered company number is 9880980 and we are located at The Digital Media Centre, County Way, Barnsley, South Yorkshire S70 2JW. We are registered with the Information Commissioner’s Office in the UK and our ICO registration number is ZA279901. For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), the data controller is Touchpoint.

Information we collect from you

Personal data you give to us

We collect data you give to us. For example:

• If you contact us, we may keep a record of that correspondence.
• Personal details (name, date of birth, email ID, address, telephone number, mobile number, education details etc.) when you sign up to a course/qualification agreement
• Organisation Details (your organisation’s name, your position, business address, office phone number, etc.)
• Data known as sensitive personal data (ethnicity, additional learning needs, etc.)
• Financial information (payment information such as credit/debit card or direct debit details.
• Details of your visits to our website including, but not limited to, web server statistics, traffic data, location data and details of the web pages and resources that you access.

Accidents or other unforeseen incidents

• If an accident or incident occurs in one of our training centres or involving one of our employees, then we will keep a record of this (which may include personal data and sensitive personal data).

Our lawful basis for processing data

We only ever use your personal data with your consent, or where it is necessary:

• To enter into, or perform, a contract with you
• To carry out our obligations arising from any contracts entered into between you and us
• To comply with a legal duty
• To protect your vital interests; this means, for example, keeping you safe from harm
• For our own (or a third party's) lawful interests, provided your rights are not affected

We will only use your information for the purpose or purposes it was collected for.

Administration

We use personal data for administrative purposes. This includes:

• Receiving payment (e.g. direct debits or payment card details)
• Maintaining databases of our learners and their educational progress
• Performing our obligations under apprenticeship or training contracts
• To allow you to access secure areas of our website (such as ‘My Account’) when you choose to do so

Disclosure

Touchpoint will never sell personal data. Remember, if you have opted in to our marketing then we may contact you with any information about our services and products.

We may share personal data with other organisations who provide us with services. For example, we may use an IT supplier to process personal data. However, these activities will be carried out under contracts which have strict requirements to keep your information confidential and secure.

Electronic data and databases are stored on secure computer systems and we control who has access to information using both physical and electronic means.

Our employees receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. It is therefore at your own risk.

Once we have received your information, we will use strict internal procedures and security features to try to prevent unauthorised access. We also keep your information confidential. The internal procedures of Touchpoint cover the storage, access and disclosure of your information.

Touchpoint Payment Security

Any electronic forms of payment will use secure web technology to encrypt the data. Touchpoint utilise PayPal for any Online payment or Card payment agents which complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council and will never store card details.

Information and data storage

Touchpoint operates in the UK and we store data with the EEA (European Economic Area). We will not store data outside of the EEA. We will only store data for the intended purpose and only for the minimum amount of time it is needed. This time will vary depending on the intended use, for example, data stored for a learner to complete one of our short online courses will be stored for a shorter time compared to learner data stored for one of our longer curriculum-based courses. We shall continue to review data that we hold and delete such data when it is no longer required.

Your right to access your information

Under the General Data Protection Regulations (GDPR) you have the right to access data we have stored in relation to you. Your rights under GDPR are

1. The right to ask and be told whether or not we have your personal data and, if we do to obtain a copy of the personal data we hold (this is known as a subject access request)
2. The right to have your data deleted (though this will not apply where it is necessary for us to continue to use the data to administer your training course or apprenticeship.
3. The right to have incorrect data amended/corrected
4. The right to object to your data being used for marketing purposes or profiling.

Any questions you have in relation to data stored or any access request queries can be directed to the email below.

info@touchpointdigitallearning.co.uk

Cookies

Cookies are small files stored on your device when you visit websites. We use cookies to enhance your browsing experience and monitor the performance of our website. You can choose to accept or reject different types of cookies depending on your preferences.

Your Choices

When you first visit our website you will see a cookie banner asking whether you wish to accept or reject cookies.

• If you accept cookies, the analytics cookies (such as those from Google Analytics) will be enabled, providing a more customised experience.
• If you reject cookies, Google Analytics will still collect basic data without storing cookies, but no detailed analytics will be available. The essential non-tracking cookies that are strictly necessary for the website to function will still be used during your session.

You can change your preferences at any time by clearing your cookies or by adjusting your browser settings. For more detailed information on cookies, please visit AboutCookies.org.

Cookies used by this website

Cookie	Purpose
OCSESSID	Used by OpenCart to keep the website working, including remembering your basket, checkout progress and secure customer session.
cookiebar	Remembers that you have accepted the cookie notice, so it does not keep appearing on each page.
currency	Stores your selected currency if the currency selector is used.
language	Stores your selected language if the language selector is used.
_ga	Used by Google Analytics, where analytics cookies are accepted, to distinguish visitors and understand how people use the website.
_ga_*	Used by Google Analytics, where analytics cookies are accepted, to keep session information for a specific Google Analytics property.
_gid	Used by Google Analytics, where analytics cookies are accepted, to distinguish visitors for website reporting.
_gat / _gat_*	Used by Google Analytics, where analytics cookies are accepted, to help manage request rates.